Voice AI Call Analytics Report

Call Performance Dashboard

January 15 - 20, 2026
All times in CST
0
Total Calls
0
Escalated to Team
0
Cases Created
0
Store Picked Up
0
Store No Response

Calls Per Day by Status

Calls Per Day by Location

Call Abandonment Rate (Store No Response)

Location Total Calls Answered (%) Escalated by AI (%) Case Created by AI (%) Abandoned Waiting (<60s) Abandoned Total (%)

Time of Day - Store Picked Up

Hour of day (CST) when stores successfully answered calls

Time of Day - Store No Response

Hour of day (CST) when stores did not answer calls

Call Duration Analysis (Ring Time)

Store Picked Up - Duration Distribution

How long it took for stores to answer (seconds)

Store No Response - Duration Distribution

How long calls rang before giving up (seconds)

Call Categorization Insights

Store Problem Ranking

Stores ranked by problem rate — % of calls resulting in escalation, case creation, or no response.

# Store Total Calls Picked Up Escalated Case No Response Problem Rate Top Issues

Problem Stack Rank

All analyzed calls categorized by reason for calling.

Problems Grouped by Theme

Categorized calls grouped by theme.

Store Call Resolutions

Store-answered calls by resolution type.

UrbanPiper

Generated by UrbanPiper Voice AI Analytics